My goal is to provide superior customer service while bending over backwards to serve you well. You'll enjoy the Pick Your Price program which lets you choose what to pay for the e-book I directly sell here - you'll discover this as you scroll down any page. In order to be fair to everyone, the policies below apply to all customers with almost no exceptions*.
*In order to establish trust, I'm making it so that if you're enduring dire circumstances such as a death in the family, I can grant you a break on the policies below without seeking proof. I generally send two emails of importance after a purchase (more information throughout this page).
Ultimately, it's up to you to quickly tell me your status. If you wait more than 48 hours after that second email, I can't guarantee you'll get a break where a refund takes priority over anything else. A rebate is still available at anytime after waiting too long in the case of hardship.
How this all works introduction (Part 1): I'll send a purchase confirmation notice in which I acknowledge your purchase, let you know your order is being processed and tell you whatever, if anything else, you should know. A satisfaction follow-up email where I ask about your satisfaction once I have completed your order then delivered it should come within a few days at the most.
How this all works introduction (Part 2): Please be aware you may avoid further contact by using my email address listed above in the site header to request a refund, should you immediately change your mind upon completing purchase. Unless I see something unusual or suspect you've committed fraud (which I don't foresee), I'll automatically issue a refund you're entitled to per these terms - more information on refunds and rebates is below.
Communication and response are key. I'll send just enough emails to process your order and keep you updated until service is delivered whenever necessary. Reading my emails and having dialogue will make it easier to give you any refund or rebate you may want.
If you end up not getting that consolation reimbursement because you didn't communicate with me, don't blame me. For the purpose of learning how to improve my items and service, I may ask what went wrong anytime I issue remittance. Refusing to respond to this question will have no bearing on getting any refund/rebate you're entitled to in accordance with these policies.
To save both of us time in the event you want the e-book over the CD, please leave a note saying you want the job hunt/public speaking/presentation tips combination book as you pay or immediately notify me of this by email after completing purchase. If you don't let me know about this and you don't respond to my email within a day, I'll simply send you all of my how-to books
Want a refund for my e-book? Providing an e-book is like a service and returning my e-book has no value to me. However, I'll grant a refund if you express dissatisfaction before I contact you within hopefully 24 hours or within 72 hours after I send satisfaction follow-up notice. If you do this too long after that, I may give you a rebate mainly based on how much you paid for the book and not exceeding 50 % in any case.
Shipping should begin within one business day. No hidden fees are added in checkout and I cover shipping costs for all national and international customers. Please return your CD in good condition within 30 postal business days* for guaranteed refund if you aren't satisfied. *Day 1 is the day your item is delivered. Sundays and holidays don't count.
It's at my discretion to reimburse return shipping fee too or give you a rebate mainly based on the shipping cost and not exceeding 50 % in any case within the next few weeks if you return the item damaged or past my deadline. Regarding this fee: if there's enough money in my PayPal account at the time, I would prefer to immediately take that out to cover this remittance rather than waiting a few weeks when there's more money in there to do so.
The condition of the returned CD may not truly be your fault and I could still give you the benefit of the doubt to grant a rebate if the item comes back with perhaps a scratch or in other condition not to my liking. A destroyed item will result in no rebate.
Disrespect to me in any correspondence will result in no rebate and no return fee reimbursement.
Ultimately, I may not have that much money to just dole out from my PayPal account at any time you request or have earned a rebate - this applies to issuing shipping fee reimbursement in the case of a return because the money I would have paid for shipping wouldn't have come out of your payment in the first place.
I may issue your remittance by check instead of having you wait up to a few weeks to get payment through PayPal. Ultimately, I'll give you that option. In the case of getting a rebate, I would tell you how much money you're owed before securely processing it.
Finally, your information won't be sold. Improvement from my products and service isn't guaranteed. Although it'll likely never happen, I reserve the right to refuse service to anyone for whatever reason and to not grant refunds/rebates to persistently bad customers who have previously been given a final warning.
You've read all this information you need and still can't make up your mind to make that investment above and to the right that can quicken the pace of getting hired plus assist you in successfully maintaining your career? I see... In that case, return to homepage.